Refund policy
Refund, Return & Exchange Policy
Innocently Insane
Last Updated: October 21, 2026
Our Commitment to Quality
At Innocently Insane, we offer expressive artwork, alternative apparel, books, artistic accessories, and home and lifestyle products through our print partners, along with digital products where offered.
Most physical products are printed or produced after an order is placed, so our return and exchange policy differs from that of stores selling pre-manufactured inventory.
We want customers to understand these conditions before making a purchase.
1. Products Produced After You Order
Most physical products sold by Innocently Insane are produced in response to an order.
We generally do not accept returns or exchanges for change of mind, buyer’s remorse, or personal preference when the correct, non-defective product has been delivered.
This applies except where otherwise required by the law of your country.
2. Non-Defective Physical Products
Returns or exchanges are generally not available for correctly fulfilled, non-defective physical products due to:
- Change of mind
- Buyer’s remorse
- Incorrect size selection
- Fit preference
- Incorrect color, design, or product selection
- Ordering the wrong product or variation
- Personal preference
- Accidental ordering
- No longer wanting the product
Please review product descriptions, images, dimensions, materials, size charts, and available options before placing an order.
Nothing in this section limits any rights you have under the law of your country.
3. Damaged, Defective, or Incorrect Orders
We will review claims involving physical products that arrive:
- Damaged or broken
- Defective
- Incorrectly printed
- With a manufacturing error
- In the wrong size or variation because of a fulfillment error
- Materially different from the product ordered
- With missing components or other fulfillment errors
Please contact us within 7 days of delivery with your order number and photographs, so we can investigate and resolve the problem efficiently.
Claims reported after 7 days will still be reviewed where the law of your country requires it.
4. Information Required for a Claim
To help us investigate a product problem, please provide:
- Your order number
- A description of the issue
- Clear photographs of the entire product
- Close-up photographs of any damage or printing defect
- Photographs of the packaging or shipping label, when relevant
We may request additional information when reasonably necessary to evaluate the claim.
Please keep the product and original packaging until the issue has been reviewed. Do not return merchandise without receiving instructions from Innocently Insane.
5. Approved Claims and Resolutions
When a product issue is confirmed, an appropriate resolution may include:
- Replacement of the affected item
- Reshipment of the correct item
- Refund to the original payment method
- Store credit, when accepted by the customer
- Another appropriate resolution
The available remedy depends on the nature of the problem, product availability, and applicable consumer protection laws. Where a refund or other remedy is legally required, those legal requirements take precedence over this policy.
6. Apparel Sizing and Fit
Our apparel may include T-shirts, oversized tees, hoodies, sweatshirts, bottoms, outerwear, kids’ clothing, and other garments.
Sizing and fit can vary by product, material, and garment style. Please review the size chart and product measurements before purchasing.
Ordering a size that does not fit as expected is generally not considered a manufacturing defect when the correct size was supplied.
However, receiving a size different from the one ordered, or receiving a defective garment, is eligible for review and an appropriate remedy.
7. Artwork, Books, and Printed Products
Artwork, posters, canvas prints, books, and other printed products are produced according to the selected product specifications.
Minor differences in color appearance may occur because of screen calibration, display settings, lighting, materials, and printing processes. Normal variations in appearance are not necessarily considered defects.
However, significant printing errors, damaged or missing pages, damage in transit, incorrect products, or manufacturing defects are eligible for review.
8. Drinkware, Accessories, and Home Products
This section applies to mugs, tumblers, accessories, home and lifestyle products, and any other physical products we offer.
Minor variations in print placement, color, and finish are normal for printed products and are not necessarily defects.
Items that arrive broken, cracked, leaking, misprinted, or otherwise defective are eligible for review under section 3. Please follow any care or use instructions listed on the product page. Damage caused by misuse, normal wear, or not following those instructions is generally not covered.
9. Digital Products
This section applies to digital downloads, where offered.
Digital products are delivered electronically and cannot be returned. All digital product sales are final and non-refundable, except where a refund is required by the law of your country.
If a technical problem prevents you from accessing or downloading a purchased digital product, or the file is not what was described, please contact us and we will correct the file or restore your access.
Please provide an accurate email address at checkout and keep access to it so you can receive and download your files.
10. Order Cancellations and Changes
Physical products may enter production shortly after checkout.
If you need to cancel or modify an order, contact us as quickly as possible. We will attempt to accommodate changes when the order has not entered production or fulfillment.
Once production begins, cancellation or modification may no longer be possible.
Any cancellation rights required by the law of your country will be honored.
11. Incorrect Shipping Information
Customers are responsible for entering accurate shipping information during checkout.
Orders delayed, returned, or undeliverable because of an incorrect customer-provided address are not automatically eligible for a refund or replacement. If reshipment is possible, additional shipping charges may apply, subject to applicable law.
12. Customers Outside the United States
We ship physical products to the United States, Canada, the United Kingdom, Australia, and New Zealand.
Customers in these countries may have consumer rights under local law, including rights relating to faulty or misdescribed goods. Nothing in this policy limits those rights.
Import duties, customs fees, and taxes charged by your country are set by the customs authority or carrier and are described in our Shipping Policy. They are not refundable by us when the correct, non-defective product has been delivered.
13. Refund Processing
When a monetary refund is approved, it will generally be issued to the original payment method, in the same currency in which you were charged (US dollars).
Refund processing times depend on the payment provider, bank, or card issuer. If your bank converted the original charge from another currency, the amount you receive back may differ slightly because of exchange rates, which we do not control.
We will provide confirmation when the refund has been processed.
14. Return Shipping
Do not ship a product back without first contacting us and receiving instructions.
For confirmed defective, damaged, or incorrectly fulfilled products, we will provide an appropriate resolution and return instructions when a return is necessary. You will not be required to pay return shipping for a confirmed fulfillment error where doing so would conflict with applicable law.
15. Consumer Rights
Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under the law that applies to you, including applicable federal, state, provincial, or national consumer law.
If the law requires a return, refund, replacement, cancellation, or other remedy despite a provision of this policy, the legal requirement will control.
16. Contact Us
If you experience a problem with your order, contact:
Innocently Insane
Email: innocentlyinsane09@gmail.com
You may also contact us through the website chat feature. Please include your order number and a clear description of the issue.
Our goal is to resolve legitimate order problems fairly, consistently, and efficiently.
Creativity Without Permission. Customer Support Without the Runaround.
What’s new from the last version:
- Wider coverage: books, kids’ clothing, bottoms, outerwear, drinkware and home items are named.
- Section 8: covers mugs, tumblers and accessories, so those are ready when you add them.
- Section 9: covers digital downloads. It says “where offered”, so it doesn’t claim you sell any yet.
- The 7-day window: it’s in section 3, with the local-law safety net.
- Renumbering: the policy now has 16 sections.